By joining the ICM Contractor Loyalty Program, HVAC/R contractors can earn reward points by purchasing qualifying ICM controls from our large network of HVAC/R distributors in the U.S. Reward points can then be redeemed for “FREE” ICM products. By “FREE”, we mean no charge for the product or shipping! Please download the ICM App to start earning rewards points today!
What is ICM Contractor Loyalty Program?
The ICM Contractor Loyalty Program is our way of rewarding our ultimate customers - Contractors and HVAC professionals who purchase and install our controls.
How do I get started?
Your first step will be to install the ICM App on your mobile device. The app is available for both iOS and Android.
The first time you open the app you will be able to create your account & login.
After that, use the app to scan the rewards card included with select ICM parts [ See List ]
What are the Terms of the Program?
See our Terms & Conditions
How does the program work?
By joining the ICM Contractor Loyalty Program, HVAC/R contractors can earn reward points by purchasing qualifying ICM controls from our large network of HVAC/R distributors in the U.S.
Reward points can then be redeemed for “FREE” ICM products. By “FREE”, we mean no charge for the product or shipping!
Please download the ICM App to start earning rewards points today!
Who can join the program?
Licensed Contractors and HVAC/R professionals are elligible to join our Contractor Loyalty Program. To earn points scan the rewards card included in the product package.
What other cost are involved using this service?
There are no costs to participate in the program.
I am a homeowner who hire a contractor to install an ICM product. Can I enroll into the Loyalty program?
No. Just distributors of ICM Controls
I am outside of US and Canada. Can I enroll into the Loyalty program?
This program is currently only available in the USA and Canada.
What happens to my account if I terminate or cancel my program membership?
The account will be deactivated and turning off all alerts. If you decide to rejoin the program the points you've accumulated will still be there once activated again.
What does the loyalty program offer?
Free ICM products based on purchases
How does joining the program benefit me?
The Contractor Loyalty Program will gives you access to free ICM products to try.
How do I check the amount of points remaining in my account?
Available on the ICM Controls app.
What are the rewards?
The rewards are free ICM products.
After making a purchase, when will I receive the reward?
Usually 7-10 business days after you claim your reward.
Can I return a reward redeemed?
No, all reward claims are final.
Which products can I redeem?
Select products are available to the reward program.Please see list on the ICM Controls App or https://loyalty.icmcontrols.com/.
Which products are eligible for reward points? (We should have a page to show a list of the 41 products.)
See the Program Part#'s tab.
Can points be redeemed for cash?
No. Points are only eligible for free ICM product.
Can I combine account points?
No. Each loyalty rewards card can only be redeemed once.
How long will it take for the points to appear on my account?
The points will appear on your account immediately.
How do I earn points?
Points are earned by purchasing ICM products from our catalog scanning the loyalty rewards card indivdiually.
Do my points expire?
As long as ICM loyalty points is in effect they will not expire.
Can I redeem more than one reward at a time?
Rewards are limited to the amount of points in your account.
Can I receive points currently from enrolling?
Yes, you will receive (amount) points for enrolling in the loyalty program
How will I know when I have enough points to redeem and the product point value?
You can use the ICM Controls app to check your points balance at any time.
Are there any limits to the number of points I can earn?
No there are no limits to the points being earned in this program.
What does a reward card look like?
See sample . Please have an image ready
What should I do after I scan the reward card and redeem my points?
Once you have scanned the rewards card you will immediately be able to see your updated points in the app. You can then safely recycle or dispose of the card.
Will I get a physical loyalty Program card?
Loyalty cards are not involved in this program.
I do not see a reward card in the product package. How come?
Currently only specific ICM products are elegible to earn points under our loyalty program. You can check the list [ HERE ] to see if your product is eligible. If the product is eligible, but the package did not include a card, please contact our Sales & Marketting Team.
Do I need to pay for shipment or tax of the free products I redeemed?
No, all products claimed through this program will be free shipping and non-taxable.
Who can I call if I’m having trouble with my account?
Please call our sales and marketing team at (800) 365-5525 with any questions.
How do I update my members account information?
Use the ICM app to update your account information.
What did I do if I forget my password?
Use the "Forgot My Password" link below the Login button from the ICM Controls app to reset your password.
What is the standard size for ICM packaging?
ICM Controls offers a variety of packaging methods to accommodate the varying needs of our customers. When a package ships, a Letter Suffix may appear at the end of the ICM p/n on the packing slip to indicate the packaging type used to complete the order. Standard default packaging consists of individual boxes, blister or clamshell containers with installation instructions.